C-Forward Tech

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But Brent Cooper, CEO of the Covington-baseds IT firm, found that when he referred clients to others forsuch services, they sometimes reporter back unsatisfied. He decided it was time to keep them He recently launcheda “voice-over-Internet protocol” division, delivering voice communications over the Internet or other “We would call people to help us, trying to find Cooper said. “We couldn’tt find anybody who met the customer-services levels that we do.” The firm, with 18 has become a reseller of thephonew solution, a Windows-based product. The technology means office employees mighrt not even needa phone.
They can work directly throughtheir computers, using a wireless headset. Or they can route calls to theircell phones. They can even record calls. It coulf mean savings: Office phones can cost $200 Cooper expects telephony to account for abouf 10 percent of his business for the next year or so and eventuallyh reach 20 percent to 30 The company should finish this year with revenude ofabout $2 million, he Revenue grew 4 percent in and growth could reach 9 percentg this year. West Chester-based , whicj uses C-Forward for IT, has adopted the telephonre solution.
Internet telephony will only grow, said Bill of Dwyer, and the compant wanted to be on top of the Abig bonus: No need to wait for service personnel to arrive if problems arise. “Their abilit y to log on from anywher e and do support is a really nice feature,” Bonekemper said. The product, Cooper said, can cost $10,000 to $20,0090 for a small company and $30,000 to $40,000 for a largerf business. C-Forward opened its first offices in Columbuzlast year. In the next few Cooper hopes to open locations in Louisvilleand Lexington.