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Verizon Wireless has also agreed to adopt a series of best practicezs standards designed to protect consumersfrom third-partty charges. The charges include “free” ringtones and other cell phone contenft customerseither didn’t order or didn’t realizes would result in a monthly charge. “Consumersd deserve to get their money back when a companu misrepresents something as freethat isn’t,” said McCollum in a written release.
“I commend Verizon Wirelesw for changing the business modekl to better protect consumers The cell phone content in questionincluded ringtones, music, wallpaper, horoscopes and other material often promoted by online marketers as but ends up costing up to $19.9 a month. The charges appear on monthlu wireless bills and areusuallt recurring. A large number of complaints relatecd to the mobile content industry led tothe state’sx investigation which showed that thousands of Floridaw consumers had received these charges on theif cell phone bills for mobile content downloads they neitherf knowingly authorized nor Verizon Wireless is the second wireless providet to set up these standards and offer consumefr refunds.
AT&T Mobility reached an agreement inFebruarh 2008.
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